F.A.Q

Frequently Asked Questions

In the camp site, does it have electricity to charge the camera battery?

In the camp sites there will be no electricity for charging the camera battery. There is only power for lights. But if you can buy car battery charger and may be it could be used to charge your external battery which in turn can be used by the camera/phone during those days.

Does mobile phone coverage in all location?

Mobile phone coverage in all location. However, I would suggest you buy Cellcard or Metfone sim.

What is the malaria risk on all this location? Any vaccinations needed?

There is dengue fever and malaria at the sites especially remote area but it’s not common. However I would recommend you to take malaria medicine in case we need.

What the payment terms?

For payment terms, we would like to request 30% deposit – 3 months before the tour and the rest due 30 days before the tour. The payment can be done by bank transfer.

Please note: all bank charges are your responsible. So to avoid bank charge twice, you could pay all at once at 60 days before the tour if you would like.

Thing to bring and what to wear

Most CBGA trips occur in the cool dry season from December to March. This is the best time to visit Cambodia when the daytime temperatures are low thirties and the heat is dry. Nighttime temperatures are typically in the low twenties though occasionally a cold snap will drop to 13 or 14. By the end of February / beginning of March, the temperature has started to climb both day and nighttime reaching a peak in April / May.

Loose natural cloth clothing (with a hat) is most comfortable giving protection from the sun and mosquitoes. Most things are available in Siem Reap usually cheaper than in Europe or America but if your schedule allows little time the usual items for hot country countryside will help make your trip enjoyable; sun cream, mosquito repellent, a torch, and earplugs.

How do I register for a tour?

First, read the itinerary carefully, paying particular attention to the ‘Pace and Physical Requirements’ section of the itinerary to be sure you are right for the tour and the tour is right for you. Then call our office +855 92 657-656 or email our office using the “Contact Us”link above or the “BOOK NOW” link on a tour’s page to confirm availability on the departure you’ve selected. Once we have confirmed that there is space, we will hold that space for you for two weeks pending the receipt of your registration form and deposit check (deposit requirements are listed in the itinerary).

How do I know what a specific tour is like?

Our website offers a general description of each tour. For day-to-day activities and more detailed specifics about our birding route, routine, accommodations, and the pace and physical requirements of the tour, our complete itineraries include a wealth of additional information and are available directly from each tour’s web page or upon request from our office. Our office is happy to discuss any tour with you and will put you in touch with the tour’s guide if you have further questions.

Do you limit the number of participants on a tour?

Group size and guide-to-participant ratio are important factors in a tour experience. We consider location, logistics, fixed costs, and the particular tour’s dynamics to help determine what might be best for the circumstances. We have numerous small group tours from one to nine participants and a big group tour from ten up participants. Tour limits are noted on the detailed itineraries.

Do I need travel insurance?

We recommend you consider purchasing trip cancellation (including medical emergency) insurance to cover your investment in case of injury or illness to you or your family prior to or during a trip.

Do I need to tip the CBGA Guides leaders? Do I need to tip local guides?

Tipping at group meals and for drivers, porters, and local guides are included in your tour fee and will be handled for the group by your CBGA Guides leader(s). However, if you would like to recognize your CBGA Guides leader(s) or any local guide(s) for exceptional service, it is entirely appropriate to tip. We emphasize that such tips as a reflection of your appreciation are optional and not expected.

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