Terms & Conditions

CBGA TERMS & CONDITIONS

CBGA birdwatching destinations are in remote areas where unique courses of action must be made and paid ahead of time of our treks with the neighborhood networks to provide food for our customers paying little heed to cancelation.

CBGA trip request is likewise extremely convenient on events using the majority of our aides from the end of November through to end of June, scratch-off of treks amid this period can prompt a noteworthy loss of wage for CBGA constraining our help for the preservation of the locales we visit.

These 2 factors require us to actualize the wiping out strategy portrayed underneath and/or if the installment isn’t gotten as determined offer the dates to different customers.

If it’s not too much trouble note it is fundamental that customers have medical coverage and we unequivocally suggest a general travel strategy covering cancelation of visits.

Fares and Prices

Your trip package has been valued in view of your requested destinations and dates. Costs are liable to change until the point that full installment is gotten. Costs that are cited incorporate all expenses and charges except if we exhort something else.

1. Agreement & Contracting Entity

  • Legal Contract: All bookings are contracted directly with the Cambodia Bird Guide Association (CBGA), headquartered in Siem Reap, Kingdom of Cambodia.
  • Binding Consent: By submitting a booking, making a reservation, or remitting a tour deposit, you (the “Client”) confirm that you have read, understood, and agreed to these Terms and Conditions. No additions or modifications to these terms shall be valid unless agreed upon in writing by CBGA.

2. Pricing, Deposits & Payment Terms

  • Currency: All tour prices are quoted and charged in United States Dollars (USD).
  • Multi-Site & Extended Itineraries (3+ Nights):
  • A 30% non-refundable deposit (based on minimum group size) is required 90 days prior to tour departure to secure reservations.
  • Full balance payment (70%) must be received at least 30 days prior to departure.
  • Day Trips & Short Tours (1–2 Days):
  • A 30% non-refundable deposit is required 30 days prior to departure.
  • The remaining balance is due by 12:00 PM (noon) on the day before the tour.
  • Bookings submitted fewer than 7 days prior to departure require immediate full payment.
  • Payment Methods:
  • Bank Wire Transfer: Account and routing details will be provided upon booking. All bank transfer and intermediary processing fees must be covered by the client.
  • Cash: USD cash payments are accepted directly at our office in Siem Reap.
  • Credit Card: Online credit card payments are processed via a secure SSL-encrypted payment link.
  • Price Adjustments: CBGA reserves the right to adjust tour prices prior to final payment in the rare event of major external cost increases, such as sharp currency fluctuations, fuel surcharges, or official increases in national park/community reserve entrance fees.

3. Cancellation, Refunds & Credit Transfers

  • Remote Community Operations: CBGA operates in remote conservation zones where non-refundable commitments must be secured ahead of time with local community networks, eco-lodges, and local sanctuary rangers regardless of client cancellation.
  • Client Cancellation (>30 Days Notice):
  • Cancellations received in writing more than 30 days prior to departure forfeit the deposit minus a $100 per person administrative fee.
  • The remaining balance of the deposit can be transferred as credit toward a new CBGA tour scheduled to depart within 12 months of the original tour date. Deposits cannot be transferred a second time.
  • Client Cancellation (<30 Days Notice):
  • Cancellations received fewer than 30 days prior to departure are non-refundable. Ground transportation, leader expenses, lodging commitments, and fixed community fees cannot be recovered.
  • Cancellation by CBGA:
  • CBGA reserves the right to cancel any tour due to insufficient sign-ups (typically communicated 60 days prior).
  • If CBGA cancels a tour, all deposits and payments will be refunded in full or transferred to an alternative booking at the client’s choice.

4. Flight Bookings & Travel Documentation

  • Flight Confirmation: Please do not book flights until you have received written confirmation of exact tour dates and run status from CBGA. CBGA is not responsible for non-refundable airline ticket fees or schedule adjustments.
  • Travel Documents: Clients are solely responsible for ensuring they possess a valid passport (with at least 6 months validity beyond travel dates), tourist entry visas, health certificates, and required vaccination records.

5. Mandatory Travel & Medical Insurance

  • Compulsory Coverage: CBGA strongly requires all participants to purchase comprehensive travel insurance immediately upon booking.
  • Required Coverage Scope: Insurance policies must cover emergency medical expenses, medical evacuation, repatriation of remains, trip cancellation/interruption, flight delays, and lost luggage.
  • Indemnification: CBGA accepts no financial liability for emergency medical treatment, transport, quarantine expenses, or lodging delays incurred during a trip.

6. Physical Fitness & Field Expectations

  • Nature of Birding Tours: Birding tours involve early morning starts, extended hours in the field, outdoor walking, and moderate physical activity.
  • Fitness Requirement: Participants should be capable of completing gentle to moderate walks of up to half a day on unpaved terrain.
  • Health Disclosures: Any physical limitations, medical conditions, or strict dietary requirements must be disclosed to CBGA in detail and in writing prior to booking.

7. Guide Authority, Code of Conduct & Liability

  • Guide Authority: Participants agree to follow all instructions and safety directives given by the CBGA tour leader.
  • Disqualification Policy: CBGA leaders retain authority to disqualify any participant without refund or further liability if their conduct endangers group safety, compromises wildlife conservation rules, or severely disrupts the tour experience.
  • Illegal Activity: Possession of illegal substances or participation in unlawful acts will result in immediate removal from the tour without refund.
  • Property Damage: Participants are financially responsible for the full repair or replacement cost of any loss or damage to CBGA vehicles, optics, or equipment caused by negligence or willful conduct.
  • Smoking Policy: Smoking is strictly prohibited inside tour vehicles and indoors. Outdoor smoking must be conducted far away from the group.

8. Accommodations, Single Supplement & Tipping

  • Single Room Requests: CBGA endeavors to secure single rooms when requested; however, due to limited capacity in remote community eco-lodges, single rooms cannot always be guaranteed. If a solo traveler requests a room share and no roommate is available, the single room supplement fee applies.
  • Tipping: Tips for guides, drivers, and local community spotters are not included in the tour fee. Tipping is voluntary and serves as a direct reflection of your appreciation for exceptional service.

9. Itinerary Changes & Leader Substitutions

  • Itinerary Modifications: CBGA reserves the right to modify itineraries before or during a tour due to weather conditions, road maintenance, site closures, or to optimize birdwatching opportunities.
  • Leader Substitutions: If a designated guide becomes unavailable due to unexpected illness or emergency, CBGA will assign a qualified replacement guide to ensure the tour proceeds.

10. Force Majeure

  • CBGA shall not be held liable for failure to conduct any tour or perform contractual obligations when such failure arises from events beyond reasonable control. This includes natural disasters, extreme weather, civil unrest, acts of government, strikes, or major infrastructure disruptions. Under such circumstances, tour obligations are suspended and rescheduled for a future date.

11. Privacy & Data Protection

  • Data Collection: CBGA collects personal information (passport details, emergency contacts, health/dietary requirements) strictly for tour administration, flight bookings, and sanctuary access permits.
  • Credit Card Security: Credit card transactions adhere to standard SSL encryption protocols. CBGA does not store credit card financial records after transaction processing is complete.
  • No Third-Party Sharing: CBGA never sells or shares customer personal data with external marketing agencies.

12. Governing Law

  • These Terms and Conditions are governed by the laws of the Kingdom of Cambodia. Any legal proceedings or disputes arising from this contract shall be submitted to the exclusive jurisdiction of the courts of Cambodia.